dua66 Privacy Policy

1. Who We Are

dua66 ("dua66", "we", "us", "our") operates the online betting and casino entertainment platform accessible at dua66.co. dua66 is the data controller in respect of all personal data collected through the platform and is responsible for ensuring that such data is processed in accordance with applicable data protection law and this Privacy Policy.

This Privacy Policy applies to all users who access dua66 from Pakistan or any other jurisdiction, including users who browse the platform without creating an account, registered account holders, and users who have subsequently closed their dua66 accounts but whose data is retained for legal compliance purposes.

2. Data We Collect

dua66 collects the following categories of personal data from users of the platform:

• Identity data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g. Pakistani CNIC number, passport number).
• Contact data: Email address, Pakistani mobile phone number (03xx series), and residential address including city (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).
• Financial data: Deposit and withdrawal transaction records, PKR account balance history, JazzCash or Easypaisa wallet references, HBL/UBL/Meezan Bank/Bank Alfalah account references, and USDT wallet addresses where applicable. Full payment credentials are not stored by dua66 directly.
• Account and activity data: dua66 login credentials (password stored in hashed form only), betting history, casino game history, wagering amounts, promotional bonus usage, and session timestamps.
• Technical data: IP address, device type and model, operating system, browser type and version, and referring URL.
• Communications data: Records of any communications you have made with dua66 customer support via live chat or email.
• KYC verification data: Copies of identity documents (CNIC, passport, driver's licence), selfie photographs for liveness checks, and proof of address documents submitted during the verification process.

3. How We Collect Data

dua66 collects personal data through the following means:

• Direct registration: Information you provide when creating your dua66 account, completing KYC verification, or updating your account profile.
• Transaction processing: Data generated automatically when you make a deposit, place a bet, request a withdrawal, or accept a promotional bonus on dua66.
• Platform usage: Technical data collected automatically as you navigate the dua66 platform, including through cookies, web beacons, and server logs.
• Customer support interactions: Data you share with our support team during live chat sessions or by email.
• Third-party verification services: Identity and address verification data returned by KYC service providers when we submit your documents for authentication.

4. How We Use Your Data

dua66 uses your personal data for the following purposes:

• To create and manage your dua66 account, including verifying your identity and processing your dua66 login authentication.
• To process deposits and withdrawals in PKR via your chosen payment method (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, USDT, or other supported methods).
• To settle bets and resolve any disputes relating to betting or casino game outcomes on dua66.
• To comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and responsible gaming obligations under applicable law.
• To enforce our Terms & Conditions and detect and prevent fraud, cheating, and prohibited conduct on the dua66 platform.
• To send you transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — that are necessary for the operation of your dua66 account.
• To send you marketing communications about dua66 promotions, bonuses, and new products, where you have provided consent or where we have a legitimate interest and you have not opted out.
• To analyse platform usage patterns and improve the dua66 user experience, product features, and responsible gaming tools.
• To enforce responsible gaming measures, including processing self-exclusion requests and monitoring compliance with deposit and loss limits set by the user.

5. Legal Basis for Processing

dua66 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide you with dua66 account services, process bets, and handle financial transactions.
• Legal obligation: Processing required to comply with KYC, AML, age verification, and responsible gaming regulations applicable to the dua66 platform.
• Legitimate interests: Processing necessary for fraud prevention, platform security, product improvement, and direct marketing to existing users (where not overridden by your data protection rights).
• Consent: Processing of data for marketing communications to new users, and the use of non-essential cookies, where you have given explicit consent.

6. Data Sharing

dua66 does not sell your personal data to third parties. dua66 may share your data with the following categories of recipients, strictly for the purposes outlined in this Policy:

• Payment processors: JazzCash, Easypaisa, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) to process PKR deposits and withdrawals from your dua66 account.
• KYC and identity verification providers: Third-party services that verify identity documents and perform liveness checks as part of dua66's mandatory KYC process.
• Game content providers: Casino game studios and sports data providers that supply content and market data to the dua66 platform. These providers may receive session and gameplay data necessary for game delivery and settlement.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory demand applicable in the relevant jurisdiction.
• Professional advisors: Lawyers, auditors, and insurers who require access to data in connection with their professional services to dua66.

All third-party data processors engaged by dua66 are required to process data only on documented instructions from dua66 and to implement appropriate technical and organisational security measures.

7. International Data Transfers

dua66 operates infrastructure that may involve the transfer of personal data to servers and third-party processors located outside Pakistan. Where such transfers occur, dua66 takes steps to ensure that appropriate safeguards are in place — including contractual protections equivalent to those required under applicable data protection law — to protect your data in transit and at the destination location.

8. Data Retention

dua66 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, regulatory, and audit requirements. Specifically:

• Account and transaction data is retained for a minimum of 5 years following account closure to satisfy AML and financial record-keeping obligations.
• KYC documentation is retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Customer support communications are retained for 2 years from the date of the interaction.
• Marketing consent records are retained for the duration of your account and for 1 year following opt-out or account closure.

When retention periods expire, data is securely deleted or anonymised in a manner that prevents re-identification.

9. Cookies & Tracking Technologies

dua66 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help dua66 recognise you, maintain your dua66 login session, and improve platform functionality. The following categories of cookies are used by dua66:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies required for dua66 login to work correctly. These cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalise your dua66 experience across sessions.
• Analytics cookies: Collect anonymised data on how users navigate the dua66 platform, which pages are visited most frequently, and where errors occur. This data helps dua66 improve platform performance.
• Marketing cookies: Used to deliver relevant promotional content relating to dua66 products and offers. These are only placed where you have consented.

You can manage your cookie preferences through your browser settings. Please note that disabling necessary cookies will prevent dua66 login and other core platform functions from working correctly.

10. Your Data Rights

Subject to applicable law and certain exceptions, you have the following rights in respect of your personal data held by dua66:

• Right of access: Request a copy of the personal data dua66 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data in your dua66 account.
• Right to erasure: Request deletion of your personal data where dua66 no longer has a lawful basis to retain it. Note that data required for legal, regulatory, or fraud prevention purposes cannot be deleted on request.
• Right to restrict processing: Request that dua66 limits the processing of your data while a dispute or rectification request is being resolved.
• Right to data portability: Receive a machine-readable copy of your personal data that you provided to dua66 on the basis of consent or contract performance.
• Right to object: Object to processing carried out on the basis of dua66's legitimate interests, including direct marketing.

To exercise any of the above rights, please contact dua66 support via live chat after dua66 login. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

11. Marketing Communications

dua66 may send you promotional communications about bonuses, new game releases, cricket betting promotions (particularly around PSL season), and platform updates. Marketing messages are sent by email or SMS to your registered Pakistani mobile number. You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email, by contacting live chat support after dua66 login, or by updating your communication preferences in Account Settings. Opting out of marketing does not affect the delivery of transactional account communications.

12. Children's Privacy

dua66 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If dua66 becomes aware that a user under 18 has created an account or provided personal data, we will immediately close the account and delete the associated data in accordance with our age verification and responsible gaming obligations. Parents and guardians who believe their minor child has accessed dua66 should contact our support team via live chat immediately.

13. Security Measures

dua66 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• SSL/TLS encryption on all data transmitted between your device and dua66 servers.
• Password hashing — dua66 never stores your dua66 login password in plain text.
• Two-factor authentication (2FA) available on all dua66 accounts via SMS OTP to your Pakistani mobile number.
• Access controls limiting internal dua66 staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the dua66 platform infrastructure.

Notwithstanding these measures, no online platform can guarantee absolute security. You are responsible for keeping your dua66 login credentials confidential and for informing dua66 immediately if you suspect unauthorised access to your account.

14. Third-Party Links

The dua66 platform does not include links to external third-party websites. However, where third-party game providers deliver content directly within the dua66 platform environment, their own privacy practices may apply to gameplay data collected within their game engines. dua66 is not responsible for the privacy practices of third-party game content providers beyond the contractual data processing obligations imposed on them by dua66.

15. Amendments to This Policy

dua66 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be communicated to registered users via email or in-platform notification at least 7 days before taking effect. The updated Policy will be published on this page with a revised effective date. Your continued use of dua66 after the effective date of an amended Policy constitutes acceptance of the revised terms.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or dua66's data practices, please contact our support team via live chat, accessible after dua66 login, where our English-speaking team is available 24/7. For formal privacy-related correspondence, you may write to us at the following email address — note this address does not handle account support queries:

[email protected]

Our support team serves players across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and all other cities. Formal data subject requests submitted in writing will be acknowledged within 5 business days.